Privacy Policy

1. Introduction

Daily Dispatch Media ("Daily Dispatch", "we", "us") operates the website https://dailydispatch.pro and maintains editorial offices at 120 Robinson Road, #14-01, Singapore 068913. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website, subscribe to editorial mailings, submit tips or contact us through any channel listed on this site.

We process personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA) and applicable subsidiary legislation. By using this website you acknowledge that you have read this policy. If you do not agree with our practices, please discontinue use of the site and contact us to discuss alternatives where available.

This policy applies to visitors, readers, advertising partners, event submitters and anyone who communicates with our newsroom. It does not apply to third-party websites linked from our pages; those sites maintain their own privacy notices.

2. Data controller

The data controller responsible for personal data processed through this website is Daily Dispatch Media, located at 120 Robinson Road, #14-01, Singapore 068913. Privacy enquiries may be directed to [email protected] or by post to the same address. General office telephone: +65 6234 9027 during Mon–Fri 09:00–18:00 SGT.

3. Personal data we collect

3.1 Data you provide directly

When you complete our contact form, we may collect your name, email address, telephone number (if supplied) and message content. When you submit editorial tips, event listings or corrections, we may collect similar identifiers plus any attachments you choose to send. When you apply for employment or freelance work, we may collect curriculum vitae details, references and portfolio links.

3.2 Data collected automatically

Our web server logs standard technical information including Internet Protocol (IP) address, browser type, referring URL, pages viewed and timestamps. These logs help us maintain security, diagnose errors and understand aggregate readership patterns. We do not use third-party advertising pixels on this website.

3.3 Cookies and local storage

We use essential cookies and browser local storage to remember your cookie preference selection. Functional cookies load only if you consent to Google Maps on the contact page. Details appear in our Cookie Policy.

3.4 Data we do not collect

We do not collect payment card numbers, bank account credentials, government identity numbers, Singpass credentials or passwords through this website. Our contact form is not a login portal. If anyone requests such information purporting to represent Daily Dispatch, please report it to [email protected] immediately.

4. Purposes and legal bases for processing

We process personal data for the following purposes:

• Responding to enquiries: to read, assign and reply to messages you send through our contact channels.
• Editorial workflow: to evaluate tips, verify sources, maintain internal contact notes and publish accurate news reports.
• Security and fraud prevention: to detect abusive submissions, protect our infrastructure and investigate unauthorised access attempts.
• Legal compliance: to respond to valid requests from courts, regulators or law enforcement when required by applicable law.
• Operational analytics: to measure aggregate traffic using server logs without building individual reader profiles for sale to third parties.
• Marketing communications: only where you opt in to briefing emails or event newsletters; you may withdraw consent at any time.

Under the PDPA, we rely primarily on consent for optional communications, deemed consent for reasonable purposes related to your enquiry, and legal obligation where statutes require retention or disclosure.

5. How we use contact form data

Messages submitted through https://dailydispatch.pro/contact.php are transmitted to [email protected] and logged in a restricted server directory not accessible from the public web. Form submissions include a hidden honeypot field to reduce automated spam; bots that populate that field are silently discarded without notification to the sender, while genuine users always receive a confirmation screen after valid submission.

We use validated email addresses only as Reply-To headers when responding to your message. We do not add contact form addresses to marketing lists unless you separately opt in.

6. Disclosure to third parties

We do not sell personal data. We may share limited information with:

• Infrastructure providers: hosting companies and email transport services bound by confidentiality obligations.
• Professional advisers: lawyers or auditors when necessary for compliance or dispute resolution.
• Authorities: when compelled by court order or statutory requirement under Singapore law.
• Google Maps: if you consent to functional cookies, your browser may communicate with Google servers as described in Google's privacy documentation when loading embedded maps on our contact page.

Any cross-border transfer of personal data occurs only where permitted under the PDPA and with appropriate safeguards such as contractual clauses requiring equivalent protection standards.

7. Retention periods

Contact form logs and email correspondence are retained for up to twenty-four months unless a longer period is required for ongoing editorial verification, legal claims or regulatory inquiries. Server access logs are rotated and deleted within ninety days unless needed for security investigations. Employment applications not progressed are deleted within twelve months of the hiring decision.

When retention periods expire, we delete or anonymise personal data so it can no longer be associated with an identifiable individual.

8. Security measures

We implement administrative, technical and physical safeguards appropriate to the nature of the data we hold. These include HTTPS encryption for website traffic, access controls on editorial systems, restricted permissions on server directories containing submission logs, and staff training on phishing awareness.

No method of transmission over the Internet is completely secure. While we strive to protect personal data, we cannot guarantee absolute security. Please use unique passwords on your own accounts and notify us promptly if you suspect unauthorised access related to Daily Dispatch communications.

9. Your rights under the PDPA

Subject to exceptions in the PDPA, you may:

• Request access to personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent for optional processing such as marketing emails;
• Request information about how your data has been used or disclosed in the past year.

Submit requests to [email protected]. We respond within thirty days unless an extension is permitted. We may charge a reasonable fee for manifestly unfounded or excessive requests as allowed by law.

10. Children

This website is intended for general audiences and is not directed at children under thirteen. We do not knowingly collect personal data from children without parental consent. If you believe a child has submitted personal data to us, contact [email protected] and we will delete it promptly.

11. Links to other websites

Our articles may link to government portals, company investor relations pages, court databases and other external resources. Those websites operate independently and may collect data under different policies. Review their privacy notices before submitting personal information.

12. Changes to this policy

We may update this Privacy Policy to reflect legal, technical or business changes. Material updates will be posted on this page with a revised "Last updated" date. Continued use of the website after changes constitutes acceptance of the updated policy unless applicable law requires additional consent.

13. Data breach notification

If a personal data breach occurs that is likely to result in significant harm or affect a significant number of individuals, we will notify the Personal Data Protection Commission and affected individuals as required by the PDPA. Notifications will describe the nature of the breach, types of data involved and steps we are taking to mitigate harm. We maintain an internal incident register reviewed by senior editors and our hosting provider.

14. Marketing and editorial mailing lists

If you subscribe to our weekday briefing or event calendar mail, we store your email address and the date you opted in. Each message includes an unsubscribe link that takes effect within forty-eight hours. We do not purchase third-party mailing lists or append addresses from contact forms without separate consent.

Briefing emails contain links back to articles on https://dailydispatch.pro using standard HTTPS URLs. We do not embed invisible tracking pixels in editorial mail. Aggregate open rates may be measured internally to improve subject-line clarity, but we do not share individual engagement profiles with advertisers.

15. Complaints and escalation

If you believe we have mishandled your personal data, contact [email protected] with a description of the concern and any reference numbers from prior correspondence. We acknowledge complaints within five business days and aim to resolve substantiated issues within thirty days. You may also refer unresolved matters to the Personal Data Protection Commission of Singapore when permitted under the PDPA.

16. Glossary

Personal data means data about an individual who can be identified from that data or from that data and other information to which we have access. Processing includes collection, storage, use, disclosure and deletion. Data intermediary means an organisation that processes personal data on our behalf under a written contract requiring PDPA-compliant handling.

Our data protection contact maintains a register of processing activities reviewed annually. Summaries are available to regulators on request and describe categories of data, retention periods and subprocessors engaged for hosting and email delivery.

17. Contact

For privacy matters: [email protected]. For general enquiries: [email protected]. Postal address: Daily Dispatch Media, 120 Robinson Road, #14-01, Singapore 068913. Telephone: +65 6234 9027 (Mon–Fri 09:00–18:00 SGT).